NTIS Id: 90690

Appeals Policy  

All participants have the right to appeal any assessment decision made by MHS Training if they: 

• believe the assessment is invalid and/or   
• believe the process was invalid, inappropriate or unfair   

Before making an appeal, we request you discuss the matter with us in an attempt to reach a decision. 

If you are still not satisfied you are entitled to lodge a formal Assessment Appeal Form, available from the administration office, within 7 days of the initial discussion. Once a formal appeal is lodged a third party will be appointed in an attempt to resolve the issue. A decision by this party is not binding to either party in the dispute. 

If you are still not satisfied another registered provider in the same curriculum area will be appointed to arbitrate and reassess participants if necessary. 

If no satisfactory solution is reached you can appeal to NSW Vocational Education Training Accreditation Board (VETAB). The VETAB contact number is (02) 9244 5335. 

You have the right to a support person to be involved at all times during the appeal process.